Survey after survey confirms that people are working longer and harder at jobs that are more complex and have a wider range of responsibilities. At the same time, the way people work and communicate with one another is changing, creating added stress and complexity. The single function, co-located group is being replaced by dispersed, cross functional teams with diverse areas of expertise. While conflict can lead to discoveries such as new ideas and innovative breakthroughs, it can, if allowed to escalate, result in damage to critical working relationships. Learn how to recognize the signs of escalating conflict and take appropriate action to minimize damage. Explore two resolution tactics-coach and mediate-and practice the techniques to resolve a conflict.
Lord Fairfax Community College/Workforce Solutions
is recognized by SHRM to offer Professional Development Credits (PDCs) for SHRM-CPsm
This program is valid for 4 PDCs
. For more information about certification or recertification, please visit www.shrmcertification.org