Define your standards for extraordinary service, it sets you apart from your competition and adds value to your customer experience. This class explores who your customers are, what they really expect, and helps you understand the lifetime value of a customer and the unexpected returns you gain for your business! Learn how to build service standards, truly listen to your customers, handle upset customers and offer service recovery opportunities. Take your Agritourism or Hospitality business to the next level with this comprehensive one day class. Lunch included.