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Developing a Partnership

ID : 51542   
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Language: English

Short Description: When customer service providers give customers value that goes beyond the product or service offered, they create partnerships. Establishing partnerships with the customer is an important way to grow sales and a business. When a customer service worker adds value to a customer relationship, they can direct resources and capabilities in ways that really benefit every customer they come into contact with; they need to do more than give lip-service to the partnership. They need to measure customer satisfaction, learn how to add value to the relationship long-term, and give extraordinary customer service. This course discusses ways to build strong customer partnerships. It is designed for a general business audience.

Instructor Description: This class is an independent-study course.  Students will have all the resources needed to successfully complete the course within the online material.  A student helpdesk is available for technical support during the course enrollment.

Requirements
Internet Access:
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.

Hardware:
1 GB RAM minimum recommended

PC/Windows:
Windows XP, Vista or 7

Mac computers:
Mac OS X 10 or higher
MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)

Software:
Google Chrome is the best browser for this course
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Adobe Flash Player
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)

Class Details

Sessions
Online 24/7

Location
NA - Online

CEUs : 0.1

Start Date:upon registration

Price: 

$40.00


Schedule Information

Date(s) Class Days Times Location Instructor(s)
Online 24/7 N/A - Online