: Each company has its own unique business objectives, but they all share a common need to measure customer satisfaction if they want to meet this objective. This course discusses ways to measure satisfaction, which in turn helps companies deliver exceptional customer service.
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
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Lesson 1
Module 1 - Measuring Customer Satisfaction:
• Status Reports
• Procedures
• Quality Assurance (QA)
• Customer Satisfaction Surveys
• Customer Service
• Support Center Best Practices and Frameworks
• Customer Satisfaction Five-question Graded Assessment
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