: This course introduces the various forms of conflict that can arise in the workplace and presents strategies that managers can use to help deal with conflict situations. It includes video commentary from an expert in the field and presents some fictitious real-world scenarios that allow learners to practice applying the skills and strategies discussed throughout the course.
: This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field they are studying.
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Lesson 1
After completing this course, learners should be able to:
Identify the different types of conflict in the workplace
Describe some of the major causes of workplace conflict
Discuss the Thomas-Kilman model of conflict
Consider your personal conflict style and compare it to other styles
Identify various conflict behaviors in the workplace
Explore conflict resolution strategies
Discuss best practices for handling difficult employees
Describe what constitutes dangerous conflict and consider methods for handling risky situations
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