Ever wonder what makes a good project or program manager? It’s knowing what tools to use and when to use them. Using the PMI’s Project Management Body of Knowledges(PMBOK) 5- Process groups, this course is designed to introduce new project managers and remind experienced project leaders in how to effectively and efficiently manage projects at work. At the end you’ll be familiar with Project Management terminology, processes, knowledge and tools and techniques. Ultimately you will learn when and where to use these tools within your organization and on a project to successfully deliver results.