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Ensuring Your Customers See a Heart for Service

ID : 54603   
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Come discover how the best companies are ensuring customers feel a heart for service! Truett Cathy, former CEO of Chick-Fil-A once said, “Nearly every moment of every day we have the opportunity to give something to someone else: our time, our love, our resources.” This quote encapsulates the role of a service industry professional. This interactive course provides insights into the latest customer service trends and how to mold those actions into your customer service. You'll learn 7 keys to effective attitudes for service through service companies' philosophies including Chick-Fil-A's 2nd mile service, Southwest's vision, and positivity from the Kid President. These inspirational and tactical skills will increase your ability to provide superior service.

Class Details

1 Sessions
Weekly - Tue

LFCC Middletown Campus

Keri Mounts 

CEUs : 0.3



Schedule Information

Date(s) Class Days Times Location Instructor(s)
9/29/2020 - 9/29/2020 Weekly - Tue 8:30 AM - 11:30 AM Middletown, LFCC Middletown Campus  Map Keri Mounts 

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