Accountability, when proactively created, fosters a sense of ownership among employees and ensures desired results are achieved. Leaders create accountability when expectations are clearly and specifically communicated, and results are acted upon. Results can be both on target and off-target and leaders must take action in both scenarios. Learn about the steps you can take as a leader to increase the likelihood that your team will deliver expected results, how to course-correct when necessary, and how to follow up on outcomes with your employees. We will also explore the basic elements of your role in managing performance through techniques of documentation.