: EnglishShort Description
: Technology has impacted how companies do business and how customer service is delivered. To stay profitable in the internet age, customer service providers should understand and embrace the power of the virtual customer. Virtual customers provide valuable feedback on product development and improvement that in the end improves service for all customers. This course discusses several dynamics that impact companies and the virtual customer.Instructor Description
: This class is an independent-study course. Students will have all the resources needed to successfully complete the course within the online material. A student helpdesk is available for technical support during the course enrollment.
Broadband or high-speed internet access is required. Broadband includes DSL, cable, and wireless connections.
1 GB RAM minimum recommended
Windows XP, Vista or 7
Mac OS X 10 or higher
MUST have Microsoft Window Operating Systems over Bootcamp (Bootcamp is a free download from Apple''s website)
Google Chrome is the best browser for this course
Cookies MUST be enabled
Pop-ups MUST be allowed (Pop-up Blocker disabled)
Kindle Reader App is needed for many courses (No special equipment needed. This can be downloaded onto your computer.)
Adobe PDF Reader
Adobe Flash Player (Required for many courses.)
Adobe Acrobat Reader, Apple Quicktime, Windows Media Player, &/or Real Player
PowerPoint Viewer (Use this if you don''t have PowerPoint)