: Managers who lead and manage through coaching—providing encouragement, feedback, and support—are more successful in "working through others." This brief course focuses on the skills and techniques of positive coaching in an organizational setting including listening actively, providing constructive feedback based on observation, reinforcing positive employee performance through recognition and praise, and teaching new skills.
: This course has a "Mentor Expert" helpdesk feature. Learners have the ability to submit questions directly to an expert in the field you are studying.
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Lesson 1
After completing this course, you should be able to:
Explain how coaching employees is a vital part of managing in any organization
Distinguish between managerial coaching, executive coaching, and personal coaching
Identify the triggers for coaching and recognize characteristics of coachability
Describe the five-step coaching process
Explain the SMART technique of goal setting
Explain the USED and GROW models for coaching
Discuss the monitoring and follow-up coaching process
Explain the differences between mentoring and coaching
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